Terms of use

Timax is operated by Guardtrack Limited, trading as Timax, Suite No. 3 Unit 4 Town Quay Wharf, Abbey Road, Barking, Essex, England IG11 7BZ.

These terms govern your use of the Timax website, web platform and mobile app (together, the "Platform"). Guardtrack Limited is registered in England and Wales under company number 10875945. In these terms, "we" and "us" mean Guardtrack Limited, trading as Timax.

If your organisation has signed a separate subscription agreement with us, that agreement applies to your organisation's use of the Platform and prevails over these terms if they conflict. By using the Platform you agree to these terms.

You may use the Platform only for lawful business purposes connected to running a security or workforce operation. You must not:

• Misuse the Platform, interfere with how it works, or try to gain unauthorised access to it or to another organisation's data
• Copy, modify, resell or reverse engineer any part of the Platform except as the law allows
• Upload unlawful content or content that infringes another person's rights
• Use the Platform to monitor or record any person in a way the law or your organisation's policies do not allow

Accounts are created for named individuals, usually by an organisation's administrator. You are responsible for keeping your sign-in details secure and for everything done under your account. Tell us promptly at hello@timax.uk if you think your account has been compromised. Organisation administrators are responsible for who in their organisation has access, and for the roles and permissions they assign.

Your organisation owns the operational data it puts into the Platform, such as staff, rosters, incidents, occurrence book entries and reports. For personal data in that information, your organisation is the controller and we act as its processor under UK data protection law. Your organisation is responsible for having a lawful basis to use the Platform for its staff, suppliers and clients, and for the accuracy of what it enters.

How we handle personal data is described in our Privacy Policy at https://timax.uk/privacy and our Mobile Privacy Policy at https://timax.uk/mobile/privacy-policy.

Subscription fees are billed in advance on a recurring basis, as set out in your plan or order, and are payable by the method set up through our payment provider. Fees exclude VAT, which we add where it applies. You may cancel your subscription at any time, and cancellation takes effect at the end of the current billing period. Optional add-ons are priced and billed separately.

We work to keep the Platform available and secure, but we do not promise that it will be uninterrupted or error-free. We may carry out maintenance and will try to minimise disruption. Support is provided by email at hello@timax.uk.

Timax helps organisations keep records, run check calls and flag issues. It does not remove your organisation's own legal duties. Your organisation remains responsible for its licensing, vetting, employment, health and safety and lone-worker duties, and for the decisions it makes using information in the Platform.

Timax is not an emergency service or an alarm receiving centre. Alerts, check calls and panic buttons depend on devices, networks and people responding. Do not rely on the Platform as the only way to summon help in an emergency, and always follow your organisation's emergency procedures.

The Platform, its software, design and marks belong to us or our licensors. Subject to these terms and your plan, we give you a limited, non-exclusive, non-transferable right to use the Platform for your organisation's internal business purposes. You may view and print pages for your own reference. All other rights are reserved.

The Platform works with third-party services such as payment, mapping, email and push-notification providers, and may link to other websites. We do not control those services or sites and are not responsible for them.

The content of our public website is for general information. We aim to keep it accurate but do not warrant that it is complete or up to date.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited or excluded. Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, contracts or data, arising from your use of the Platform. Any liability cap that applies to a customer organisation is set out in its subscription agreement.

We may suspend or end access to the Platform if these terms are broken, if we are required to by law, or to protect the security of the Platform or other users. Your organisation can stop using the Platform and cancel as described in section 5. Sections that by their nature should continue after access ends will continue.

We may update these terms from time to time. For material changes we will give reasonable notice, by email or within the Platform. If you keep using the Platform after the change takes effect, you accept the updated terms. Last updated: 5 October 2026.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except where the law gives you the right to bring a claim elsewhere.

• Guardtrack Limited, trading as Timax
• Company number 10875945, registered in England and Wales
• Registered office: Suite No. 3 Unit 4 Town Quay Wharf, Abbey Road, Barking, Essex, England, IG11 7BZ
• Email: hello@timax.uk